These Terms and Conditions govern the contractual relationship between FreeTaxPeak and the clients of our tax-free return services, tax recovery guidance, and refund processing programs. They apply to all tax recovery materials, analyses, advisory services, and documentation services in the field of tax-free return and refund compliance. By engaging our services or concluding a tax recovery contract, you agree to these conditions.
FreeTaxPeak's offers are subject to change. Orders for tax-free return services are only considered accepted after written confirmation by FreeTaxPeak. The contract is concluded upon receipt of confirmation by the client or upon commencement of service provision by FreeTaxPeak. For the creation of precise tax recovery materials, we need complete and correct information from the client.
Our services include the creation of tax recovery materials and refund processing reports, tax recovery analyses, individual tax recovery guidance, and custom tax-free return solutions. The exact service description is determined by the respective order confirmation or tax recovery contract. The methods, timeframes, and content described in our materials and on the website serve as guidance and can be adapted to optimally meet individual tax recovery needs and consider current changes in tax regulations.
Payment for tax-free return and advisory services is due within 14 days of receipt of the invoice without deduction, unless other payment arrangements have been agreed upon. For long-term support or extensive tax recovery projects, individual payment plans can be arranged. Payment is made by bank transfer, credit card, or other payment methods indicated on the website. In case of payment default, we reserve the right to charge default interest at the statutory rate and withdraw from the contract.
At FreeTaxPeak, we place great value on customer satisfaction and fair business practices in providing tax-free return services. Our refund policy reflects our commitment to transparency and responsibility:
FreeTaxPeak conducts all tax-free return and advisory services with the highest professionalism, care, and expertise. We reserve the right to make content adjustments to optimally meet the individual tax recovery needs of clients and consider current developments in tax regulations. For individual consultation sessions, a free rescheduling is possible up to 48 hours before the agreed time. The quality of our tax recovery materials is guaranteed through multiple internal reviews.
FreeTaxPeak works according to recognized methods of tax recovery and refund processing guidance. However, the quality and accuracy of our tax recovery materials depend significantly on the completeness and correctness of the information and documents provided by the client. The client is obliged to provide all information relevant to the tax recovery work completely and truthfully. FreeTaxPeak is not liable for errors or inaccuracies in the tax recovery materials that are due to incomplete or incorrect information provided by the client. Our liability is limited to intent and gross negligence.
FreeTaxPeak commits to absolute confidentiality regarding all business and personal information disclosed during the tax recovery work. All employees are subject to strict confidentiality agreements. The processing of personal data is carried out exclusively in accordance with our Privacy Policy and in compliance with applicable data protection laws. Further details on handling personal and business-related data can be found in our Privacy Policy.
All tax recovery materials, analyses, and advisory documents created by FreeTaxPeak are protected by copyright. They are provided to the client exclusively for business use within the scope of their tax recovery affairs. Sharing with third parties, except for tax authorities and other authorized entities, requires prior written consent from FreeTaxPeak. The client acknowledges that the methods, templates, and analysis tools developed by us remain our intellectual property.
Tax regulations are subject to constant changes and adjustments. FreeTaxPeak strives to always work according to the latest laws and regulations and inform clients about relevant changes. However, we cannot guarantee the long-term validity of our tax recovery guidance or the immutability of legal framework conditions. It is the responsibility of the client to inform themselves about significant changes in tax regulations that occur after completion of our services.
Canadian law applies. The place of jurisdiction for all disputes is the registered office of FreeTaxPeak in Canada.